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5.2 Web Host Locations
ShutterBug supports uploading using FTP or SFTP hosting. This page outlines some
key points to keep in mind when exporting and setting your user specific information
for a particular web host account, as well as how to export to a folder on your
computer.
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Exporting to a FTP/SFTP Host
Configuring FTP/SFTP:
Before starting, make sure you have your user information handy of how to connect to
your server:
• server name
• username
• password
• folder to upload to
These details are provided by your hosting company. Enter the information into the
export section:
Testing the Connection:
ShutterBug will let you test the FTP/SFTP connection before you export your site.
Press the "Test" button on the right side of the interface and a Status window will open.
The window will fill with debug messages that might be useful to debug any connection
errors. A successful test will end with the message "Test Passed. Connection Good" as
shown here:
Press the 'Close' button on the right to close the Test connection window.
Notes:
• Sometimes, but not always, the URL for viewing with FTP hosts is different from the
URL for uploading to. This depends on how your ISP or web host manages the web
space. If you are unsure of your FTP information, check with your ISP to find out the
correct user specific information for your account.
• We cannot provide technical support for problems that result from using the wrong
web host information. We'll try our best to help you figure out the correct URL directory
based on the info you give us - but we can't guarantee we'll know as the information is
user specific to the account you have with your ISP. This is private information that
only you and your ISP have access to. If you are unsure of your information, ask your
ISP to forward it to you and store it in a safe place for future reference.
FTP Troubleshooting:
Please see the post at our support forum for a list of Common Errors that can occur
with FTP servers, and some helpful troubleshooting tips.
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